Refund Policy

Last updated: January 2025

7 days to request a refund. We give back 50% of what you paid, minus whatever Stripe charged us to process the original payment (we can't get that back). All refunds need owner sign-off.

Important: Stripe Processing Fee

When a refund is issued, Stripe does not return their original processing fee (approximately 1.5% + £0.25 per transaction). This fee is non-recoverable and is deducted from the refunded amount. The refund amount you receive will be the approved percentage minus the Stripe fee.

1. Minimum term

Every plan is month-to-month, minimum one month. When you buy, you're paying for at least that first month.

After that it auto-renews. Cancel any time from the dashboard.

2. When you can ask

You have 7 days from the charge date. After that we generally won't refund unless something was clearly our fault.

For renewals it resets each billing cycle, but we look at those case by case.

3. Refund Amount & Stripe Fee

Approved refunds are issued at 50% (fifty percent) of the original charge, minus the non-recoverable Stripe processing fee (~1.5% + £0.25 per transaction).

Example calculation (GBP)

You paid£20.00

50% refund amount£10.00

Stripe fee (~1.5% + £0.25)−£0.55

You receive£9.45

All refunds are issued in GBP (the platform base currency) to the original payment method. Currency conversion differences are not compensated.

In exceptional cases, the owner may approve a higher refund percentage. The amount field in the admin refund panel is editable to accommodate this.

4. Needs approval

All refund requests get reviewed by the owner. Submitting one doesn't guarantee you'll get it. We usually reply within 2 business days.

We look at how much the service was used, why you're cancelling, and whether the account is in good standing.

5. What we don't refund

These are not refundable:

Add-ons like extra RAM, CPU or disk after they have been applied
Accounts terminated for breaking our rules
Domain names or SSL certificates
Anything used for illegal activity
Requests submitted after the 7 day window
Services that were already refunded
Dashboard Hosting plans once the panel is set up

6. How to ask

1Log in to your dashboard
2Open a support ticket with the subject Refund Request
3Tell us your service ID, why you want a refund and the date you were charged
4We get back to you within 2 working days

Or email billing@unleashed.host with subject "Refund Request — [Service ID]".

7. How long it takes

Once we approve it, expect 5-10 business days for the money to show up. That is Stripe's timeline, not ours.

8. Chargebacks

If you file a chargeback without talking to us first, we'll suspend your account. We sort out billing issues fairly, just contact us.

9. Contact

Billing questions: billing@unleashed.host

Or open a support ticket via your dashboard.